Desktop Support Technician

Job Summary:

The Desktop Support Technician will provide desktop support functions and activities. Provide high quality customer care with every interaction by successfully applying effective customer service, problem-solving and troubleshooting skills, accurate call-handling procedures, incident management, communication skills, and standard operating procedures.

Essential Functions:

  • Proficient in desktop Tier 2 troubleshooting, installing software and hardware from network images, vendor sites, and DFS paths
  • Ability to support Windows operating systems (7, 8, and 10)
  • Experience supporting iOS and Android-based mobile devices
  • Experience troubleshooting network and printer issues

Education & Experience:

  • At least 2 years relevant experience
  • IT-related college-level coursework
  • CompTIA A+ certified
  • HDI certified (preferred)
  • Ability to obtain Government Security Clearance

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