[Close] 

Desktop Support Technician

Job Summary:

The Desktop Support Technician will provide desktop support functions and activities. Provide high quality customer care with every interaction by successfully applying effective customer service, problem-solving and troubleshooting skills, accurate call-handling procedures, incident management, communication skills, and standard operating procedures.

Essential Functions:

  • Proficient in desktop Tier 2 troubleshooting, installing software and hardware from network images, vendor sites, and DFS paths
  • Ability to support Windows operating systems (7, 8, and 10)
  • Experience supporting iOS and Android-based mobile devices
  • Experience troubleshooting network and printer issues

Education & Experience:

  • At least 2 years relevant experience
  • IT-related college-level coursework
  • CompTIA A+ certified
  • HDI certified (preferred)
  • Ability to obtain Government Security Clearance


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.